Shipping policy

Last Updated: August 31, 2026

KVLOR works with third-party fulfillment and logistics partners to process and deliver orders to customers in different countries.

Because orders may be fulfilled from different locations, delivery times and shipping methods can vary depending on the product, destination, carrier, customs procedures, and other circumstances.

1. Order Processing

Orders are generally processed within:

1–3 business days

Processing time refers to the period required to prepare your order for shipment.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing may take longer.

2. Delivery Times

Estimated delivery times vary according to the destination and product.

For our main European destinations, standard shipping is currently expected to take approximately:

14–19 business days

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to:

Carrier delays;
Customs processing;
Public holidays;
Weather conditions;
Incorrect or incomplete addresses;
High-volume periods;
Operational disruptions;
Circumstances outside KVLOR's reasonable control.

3. Tracking

Where available, tracking information will be provided to the email address associated with your order.

Please allow some time for tracking information to become active after the shipment has been dispatched.

Tracking information may occasionally take several business days to update while the package is moving between logistics facilities.

4. Shipping Methods

KVLOR may use different shipping carriers and logistics services depending on the destination and product.

The shipping method available for an order may therefore vary.

Our fulfillment system selects available shipping options based on factors such as destination, delivery time, cost, and tracking availability.

5. Free Shipping

Free Standard Shipping is available on orders of €100 or more, subject to the applicable conditions displayed at checkout.

Unless expressly stated otherwise, free shipping refers to the standard shipping service available for the applicable destination.

6. Orders Below €100

For orders below the free-shipping threshold, applicable shipping charges will be displayed at checkout before payment is completed.

Shipping fees may vary depending on the destination, product, order size, and available shipping method.

7. Customs Duties and Import Taxes

Depending on the destination country and applicable regulations, additional customs duties, import taxes, VAT, or other charges may apply.

Where such charges are legally applicable and are not already included in the checkout price, the customer may be responsible for them.

Customers should review the applicable rules of their country before placing an order.

8. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or outdated address, please contact help.kvlor@gmail.com as soon as possible.

We will make reasonable efforts to assist, but additional shipping costs may apply where permitted by law.