Refund policy

Last Updated: August 31, 2026

At KVLOR, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the terms below regarding returns, refunds, cancellations, and defective or incorrect items.

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason.

The withdrawal period begins on the day you, or a person designated by you other than the carrier, physically receive the goods.

To exercise your right of withdrawal, please contact us at:

Email: help.kvlor@gmail.com

Your request should include your order number and a clear statement that you wish to withdraw from the purchase.

This statutory right does not affect any other mandatory consumer rights applicable to your purchase.

2. Return Conditions

Returned items should be:

In their original condition;
Unworn and unused, except for reasonable handling necessary to inspect the goods;
Returned with original tags and packaging where reasonably possible;
Free from damage caused by use beyond what is necessary to inspect the product.

You are responsible for taking reasonable care of the goods while they are in your possession.

3. Return Shipping Costs

Unless otherwise required by applicable law, the direct cost of returning an item under the statutory withdrawal right is the responsibility of the customer, provided that KVLOR informed you of this obligation before purchase.

If an item is defective, damaged upon arrival, incorrect, or does not conform to the order, KVLOR will handle the matter in accordance with applicable consumer protection law.

For defective or incorrectly supplied goods, please contact us before returning the item.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at help.kvlor@gmail.com.

Please include:

Your order number;
A description of the issue;
Clear photographs or video showing the problem;
Photographs of the packaging where relevant.

We will review the issue and determine the appropriate remedy in accordance with applicable law.

5. Refunds

Once your return or withdrawal has been properly processed, we will issue any refund due to you using the original payment method, unless otherwise agreed or required by law.

Where the EU statutory right of withdrawal applies, refunds are generally due within 14 days after we are informed of the withdrawal. However, we may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

6. Original Shipping Costs

Where required by applicable EU consumer law, KVlor will reimburse the cost of the least expensive standard delivery option offered at the time of purchase.

Additional costs resulting from your choice of a more expensive delivery method may not be refundable where permitted by law.

7. Exceptions

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, such as clearly personalised or made-to-order goods, or certain sealed goods that cannot be returned for health or hygiene reasons once opened.

Any applicable exception will be communicated where required by law.

8. Order Cancellations

If you wish to cancel an order before it has been fulfilled or dispatched, contact us immediately at help.kvlor@gmail.com with your order number.

We will make reasonable efforts to stop the order before fulfillment. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.

This does not limit any statutory cancellation or withdrawal rights available to you under applicable law.